Privacy Policy

Privacy Policy

Princess Courier Limited
Last Updated: 06.10.2024

Welcome to www.princesscourier.co.uk, operated by Princess Courier Limited. We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or use our Site and services. By accessing or using our Site, you agree to this Privacy Policy.

  1. Information We Collect

We may collect and process the following types of personal information about you:

  • Contact Information: Name, email address, phone number, and postal address.
  • Service Information: Details about your consignments, delivery addresses, and specific instructions related to our logistics and courier services.
  • Payment Information: Billing address, payment method details, and transaction history.
  • Usage Data: Information about how you use our Site, including IP address, browser type, access times, and referring URL.
  • Device Information: Details about the device you use to access our Site, such as operating system and browser version.
  • Communication Data: Information provided when you contact us for customer support or other inquiries.
  1. How We Use Your Information

We use your personal information to:

  • Provide our logistics and courier services, including same-day delivery, next-day delivery, multi-drop delivery, driver cover, and other customized delivery solutions.
  • Process and manage orders, track shipments, and communicate updates on the status of your deliveries.
  • Respond to inquiries and provide customer support.
  • Improve our Site, products, and services through analytics and user feedback.
  • Personalize user experience by tailoring our services based on your specific needs.
  • Protect our business, detect fraud, and ensure the security of our services.
  • Comply with legal obligations and regulations.
  1. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us provide our services, such as payment processors, delivery partners, and customer support platforms.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
  • Legal Requirements: We may disclose information if required by law, such as to comply with legal processes or respond to government requests.
  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no data transmission over the Internet can be guaranteed to be 100% secure.

  1. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

  1. Your Rights

Depending on your location and applicable laws, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate information.
  • Deletion: Request deletion of your personal data, subject to certain legal limitations.
  • Objection and Restriction: Object to processing of your data or request that we restrict its processing in certain cases.
  • Data Portability: Receive a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us using the details provided below.

  1. Cookies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide targeted marketing. You may choose to refuse cookies or be alerted when cookies are being sent. However, some parts of our Site may not function properly without cookies.

  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review the privacy policies of any third-party sites you visit.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. We encourage you to review this page periodically for any changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Princess Courier Limited
8 Haywards Court, 12 Western Road
RM1 3GL
Email: info@princesscourier.co.uk
Phone: +44 330 043 6349