Terms & Conditions

Princess Courier Limited
Last Updated: [06.11.2024]

Welcome to www.princesscourier.co.uk. By accessing or using our Site and services, you agree to these Terms & Conditions. Please read them carefully. If you do not agree to these Terms, please do not use our Site or services.

  1. Introduction

These Terms govern your use of our Site and the services provided by Princess Courier Limited, including same-day delivery, next-day delivery, multi-drop delivery, driver cover, and other logistics solutions.

By using our Services, you confirm that you are at least 18 years old or have the legal capacity to enter into a contract.

  1. Services

Princess Courier Limited provides a range of courier and logistics services in the United Kingdom. Our services include, but are not limited to:

  • Same Day Delivery: Fast, reliable service with collection within an hour of booking.
  • Next Day Delivery: Nationwide delivery available 24/7.
  • Full Day & Half Day Rates: Custom pricing options for multi-day deliveries.
  • Multi-Drop Delivery: Efficient delivery solutions for businesses with multiple destinations.
  • Driver Cover: Professional drivers available for emergency or scheduled coverage.

For detailed information about our services, please refer to the respective sections on our Site.

  1. Booking and Payment

3.1 Booking Process
To book a service, you must provide accurate and complete information. Any errors or omissions may lead to delays or additional charges.

3.2 Pricing and Payment
The cost of our services will be provided at the time of booking. All payments are due in accordance with the payment terms provided during the booking process. We accept various forms of payment, including credit/debit cards and other specified payment methods.

3.3 Cancellations and Refunds
Cancellations may be made in accordance with our cancellation policy, which varies depending on the service booked. Refunds are available only under certain conditions. Please contact our support team for more information.

  1. User Responsibilities

By using our Services, you agree to:

  • Provide accurate information for bookings, including collection and delivery addresses.
  • Ensure that items for delivery comply with all legal requirements and are suitable for transportation.
  • Avoid sending prohibited or hazardous items as specified by Princess Courier Limited.
  • Ensure safe and secure packaging of items.

We reserve the right to refuse service for any booking that involves illegal, dangerous, or prohibited items.

  1. Limitation of Liability

5.1 Service Limitations
While we strive to provide timely and reliable services, Princess Courier Limited cannot guarantee delivery times due to factors beyond our control, such as weather, traffic, and unforeseen delays.

5.2 Liability Limitations
To the maximum extent permitted by law, Princess Courier Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our Site or Services. Our total liability for any claim arising out of or in connection with our services shall not exceed the amount paid by you for the specific service in question.

5.3 Insurance
Our services include basic coverage; however, additional insurance options may be available upon request. Please contact us for details.

  1. Intellectual Property

All content on our Site, including text, images, logos, and design, is the intellectual property of Princess Courier Limited or its licensors. You may not copy, reproduce, or distribute any content from our Site without our express written permission.

  1. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Site, you consent to our Privacy Policy.

  1. Termination

We reserve the right to suspend or terminate your access to our Site or Services at any time, without notice, if we determine that you have violated these Terms or any applicable laws.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

  1. Changes to Terms

Princess Courier Limited reserves the right to update or modify these Terms at any time. We will notify you of any significant changes by posting a notice on our Site or by other appropriate means. Your continued use of our Site after such modifications constitutes acceptance of the updated Terms.

  1. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at:

Princess Courier Limited
8 Haywards Court, 12 Western Road
RM1 3GL
Email: info@princesscourier.co.uk
Phone: +44 330 043 6349